Support

Setup, requirements and the failures we have actually seen in the field.

Check whether your camera is compatible →

Getting connected

Pick [Connect to EOS Utility] in the camera menu and stay on the standby screen. Brizmo does not use [Camera Control API].
Put the camera and the iPad on the same network — either the camera's own access point, or a shared Wi-Fi network.
Open Brizmo. The camera appears in the Available Cameras list — tap once to pair, and the same camera reconnects automatically from then on.
Start a session. Frames shot from that point on land on the iPad automatically. Photos already on the card are not pulled in unless you ask for them.

If it will not connect

Camera stuck on “connecting”

The camera accepts one client at a time. If the app was force-quit, the camera may still believe the old session is alive. Cancel the connection on the camera, or turn its Wi-Fi off and on again.

Only one network feature at a time

Brizmo uses only [Connect to EOS Utility]. If [Camera Control API], FTP transfer, or a smartphone-app connection is active, end it first and switch back to [Connect to EOS Utility].

“The Internet connection appears to be offline”

Usually local network permission, not the internet. Check Settings → Privacy & Security → Local Network and make sure Brizmo is allowed. The same message can also mean the camera is simply off.

Transfers stall while shooting

The camera returns errors while it is busy writing. Brizmo backs off and retries — transfers resume on their own once the buffer clears.

Brizmo says “Destination folder not found” after I renamed a folder. What should I do?

Choose the destination again in Brizmo. Renaming or moving an SMB shared folder can invalidate the location the app remembers. Changing the name back may not restore access.

Open the shared folder in the iPad’s Files app first. If it is unavailable, check that the computer is on, file sharing is enabled, and the iPad can reach it over the current network. Use “Connect to Server” to reconnect if needed.
Return to Brizmo and open “Share”. Under “Destination folder”, tap “Change destination folder…” and select an accessible folder.
If the folder is visible but “Open” is unavailable, choose another writable folder. You can also create a new receiving folder on the computer and select it in Brizmo.
Keep the camera connected, check that “Keep auto-sending RAW” is enabled, and inspect the pending photos and the actual files at the destination. Originals that still need transferring must remain available on the camera. Seeing a photo in a Session does not mean its RAW file has arrived.

Keep the receiving folder’s name and location unchanged during a shoot where possible. If you need to change either, wait for active transfers to finish, then choose the destination again in Brizmo.

Can I use Google Drive as an auto-send destination?

We currently do not recommend choosing Google Drive in the iPad’s Files app for continuous auto-send. Use On My iPad, iCloud Drive, or an SMB shared folder on a computer instead; these destinations have been tested with Brizmo. Other cloud services appearing in Files have not necessarily been verified for this workflow.

If the files ultimately need to reach Google Drive, use a two-step workflow:

For ongoing shoots and larger batches

Send files over SMB to a local folder on a Mac, then sync that folder using Google Drive for desktop. Keep the Mac running; cloud sync also needs an internet connection. Try a few files first to check the complete workflow.

For a few files

Save them to On My iPad or iCloud Drive, then open the Google Drive app and use “Add” → “File upload”. If Google Drive appears in Brizmo’s “Share files…” sheet, you can also hand files to that extension for upload. Check Drive afterwards in either case.

“Sent” in Brizmo means that the file was delivered to the selected destination; it does not confirm that a cloud upload has finished. This also applies to iCloud Drive and files synced from a Mac. Before handing work over, check the files and their sizes on the cloud service’s website. For important files, download a copy and check that it is readable. Keep the camera card and your existing backups until delivery has been confirmed.

Google’s upload instructions

LUT preview colours look wrong

Pick a LUT whose input gamut is BT.709 (Canon's official files start with BT709_). Even when the camera's Colour Space is set to Cinema Gamut or BT.2020, the live view image sent to the iPad is still BT.709.

That is separate from what gets recorded to the card, which stays in the colour space you set on the camera, so grading is unaffected. This is why the obvious instinct — match the LUT to the camera setting — picks the wrong file here.

The symptom of the wrong gamut is oversaturated or shifted colour, not wrong brightness. If the colour looks right but the image feels flat, that is a different axis: Wide DR and Canon 709 in the file name are two different viewing curves, and Wide DR deliberately keeps more highlight latitude.

Tested on the Canon EOS R6 Mark II with Canon Log 3; other bodies are not yet verified. A LUT only affects the preview on the iPad — it is never baked into the camera's recording.

Reporting a problem

The connection panel has a “Report a problem” button. It assembles the recent connection log along with the app version, iPadOS version and the addresses involved, and hands it to the share sheet. Emailing that report tells us far more than a description can — particularly for connection failures, where the timing is the whole story. The privacy policy lists exactly what the report contains.

Backing up your work

Session export writes a session and every rating, selection and edit decision in it to a single JSON file you can store anywhere. Importing it back never overwrites an existing session — if the same session is already there, the imported copy is added alongside it. Full-resolution RAW files are not embedded; they are re-fetched from the card when the camera is next connected.

Contact

Email the address below. It is one person answering, so a reply may take a day or two.

support@brizmo.app